Return Policy
RETURN POLICY
Your satisfaction with our products and services is our top priority. Please make sure to read our Return Policy before making a purchase. Feel free to email us at contact@qchair.com or call (615) 624-2792 for any questions, concerns, and/or comments.
ONLINE & IN-STORE PURCHASES
Returns/Exchanges must be made within 30 days of receiving the purchase.
Original copy of your receipt/invoice must be present at the time of return/exchange. No exceptions.
No returns or exchanges will be accepted for any items if products and/or packaging are used, swatched, damaged, and/or tampered with in any way.
Final sale items are also ineligible for return or exchange.
Refunds are only applied to your original method of payment. No exceptions.
ONLINE PURCHASES
We require images of damaged or incorrect products, and in many cases require the items shipped back to us. Please contact us regarding any issues before disposing of any damaged or incorrect products.
Unacceptable returns sent back to QC Professional will not be eligible for return nor exchange. The customer will be responsible for ALL freight charges if they would like the returned item(s) shipped back to them.
Shipping costs are only refunded if an error was made on the behalf of QC Professional.
ADDITIONAL INFORMATION REGARDING RETURNS
All return/exchange requests must be made within 15 days of the purchase being received. Only purchases made through QCProfessional.co or a QC Professional Sales Rep will be accepted. We do not accept any return requests for purchases made through other retailers/websites. All missing or damaged items must be reported within 2 business days of receiving the purchase to be eligible for a claim.
FINAL SALE ITEMS
The following items are not eligible to be returned/exchanged under any circumstances. Exceptions may be made for any of the below listed items if they come sealed from the manufacturer, and the seal has not been removed or tampered with.
Cosmetics
Liquid lipstick, lip gloss, mascara, eyeliner, eye pencils, lip pencils, primers, liquid foundations, liquid concealers, loose powders, eyelashes, eye lash adhesives, airbrush makeups, makeup brushes, eye lash curlers, liquid body makeups, body scrubs, lip masks, beauty products
Hair | Nails | Accessories
Nail polishes, fake nails, wigs, extensions, facial hairpieces, hair accessories, hair combs, hairbrushes, hair color, hair color developers, hair pins, bobby pins, shears, tweezers, manicure/pedicure tools
Special FX
Adhesives, thinners, activators, removers, silicone kits, foam kits, blood, eye drops, dentures, alginate, plaster/stone, Pax Paint, bald caps, alcohol based liquid makeup, liquid solvents